Frequently Asked Questions
Everything you need to know about your ALUMA shopping experience, from sizing to shipping.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the individual garment measurements against your own for the perfect fit.
What is ALUMA's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale unless defective.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What materials do you use in your collections?
ALUMA is committed to quality and sustainability. We primarily use premium natural fibers such as organic cotton, linen, and ethically sourced wool, along with high-quality recycled synthetics to ensure longevity and comfort.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay for eligible orders.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our support team. After this window, the order will be processed and you will need to initiate a return once it arrives.